Support

See the Kanmail documentation for help using Kanmail. If you have an issue please see below for possible solutions. If you need further help, please email us direct at: hello@oxygem.com, we'll be happy to help.

How do I recover my license?

Why won't Kanmail start on Windows?

Windows users: Kanmail needs Microsoft's WebView2 runtime. The Windows installer adds it automatically if it's missing; if Kanmail still won't start, install WebView2 from Microsoft and try again.

Why won't the Kanmail AppImage launch on Linux?

Linux users: AppImages need execute permission before they'll run. After downloading, mark the file executable with chmod +x Kanmail-*.AppImage, or right-click the file in your file manager and tick Allow executing file as program. AppImage also relies on FUSE — most distributions include it by default; on minimal installations you may need to install libfuse2 (or fuse on older distros).

How do I report a bug or unexpected behavior?

If you're seeing errors using Kanmail, or something isn't working as expected, please check the following:

• If you have a GitHub account, check the open issues to see if anyone has encountered the problem; if not, submit a new issue
• If you don't have a GitHub account, email us directly at hello@oxygem.com and we'll look into the issue for you. Please make sure you include the following information:
  • Your operating system
  • Any screenshots of the error or behavior
  • Any error information text shown by Kanmail