Support

See the Kanmail documentation for help using Kanmail. If you have an issue please see below for possible solutions. If you need further help, please email us direct at: hello@oxygem.com, we'll be happy to help.

How do I recover my license?

Why won't Kanmail start on Windows?

Windows users: Kanmail will not currently start at all if the Webview2 runtime is not installed, please ensure you have this installed before running Kanmail. We are working on including this as part of a new installer for the app on Windows.

Why won't the Kanmail AppImage launch on Linux?

Linux users: AppImages need execute permission before they'll run. After downloading, mark the file executable with chmod +x Kanmail-*.AppImage, or right-click the file in your file manager and tick Allow executing file as program. AppImage also relies on FUSE — most distributions include it by default; on minimal installations you may need to install libfuse2 (or fuse on older distros).

How do I report a bug or unexpected behavior?

If you're seeing errors using Kanmail, or something isn't working as expected, please check the following:

• If you have a GitHub account, check the open issues to see if anyone has encountered the problem; if not, submit a new issue
• If you don't have a GitHub account, email us directly at hello@oxygem.com and we'll look into the issue for you. Please make sure you include the following information:
  • Your operating system
  • Any screenshots of the error or behavior
  • Any error information text shown by Kanmail